BajiBuzz Privacy Policy – How We Protect Your Data

1Introduction

Bajibuzz ("we", "us", "the Platform") is committed to protecting the privacy of every player who uses our services. This Privacy Policy describes how bajibuzz collects, processes, stores, and protects personal data in connection with the operation of the bajibuzz website, mobile application, and all associated services.

This policy applies to all users of the bajibuzz platform, including registered players, visitors to the website, and anyone who contacts bajibuzz support. It should be read alongside the bajibuzz Terms and Conditions, which govern the overall use of the platform.

Bajibuzz takes privacy seriously. We collect only the data we genuinely need, we use it only for the purposes described in this policy, and we protect it with appropriate technical and organisational measures. If you have questions about how your data is handled, the bajibuzz support team is available 24/7 to help.

2Data We Collect

Bajibuzz collects personal data in several categories depending on how you interact with the platform. The table below summarises the main categories of data collected:

Bajibuzz does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by law or responsible gaming obligations.

3How We Collect Your Data

Bajibuzz collects personal data through several channels:

• Direct registration: When you create a bajibuzz account, you provide your name, phone number, and other registration details directly.
• Transactions: When you make a deposit or withdrawal, bajibuzz collects the payment method details and transaction information necessary to process the transfer.
• Identity verification: When bajib uzz requests KYC documents, you upload identity and address verification documents directly through the platform.
• Platform usage: As you use the bajibuzz platform, technical and usage data is collected automatically — including your IP address, device information, pages visited, and games played.
• Cookies and tracking: Bajibuzz uses cookies and similar technologies to collect data about how you interact with the website and app. See Section 6 for full details.
• Support interactions: When you contact bajibuzz support via live chat or email, the content of those communications is recorded for quality assurance and compliance purposes.

4Why We Use Your Data

Bajibuzz processes your personal data for the following purposes, each of which has a lawful basis under applicable data protection law:

• Account management: To create, maintain, and operate your bajibuzz account, including processing logins and managing your preferences.
• Transaction processing: To process deposits, withdrawals, and any bonus credits or adjustments to your account balance.
• Identity verification: To verify your age and identity in compliance with anti-money laundering (AML) and know-your-customer (KYC) regulations.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, and other security threats.
• Legal compliance: To comply with applicable laws and regulations, including reporting obligations to regulatory authorities where required.
• Responsible gaming: To monitor player behaviour for signs of problem gambling and to apply responsible gaming tools where appropriate.
• Platform improvement: To analyse usage patterns and improve the bajibuzz platform, including game performance, user experience, and customer support quality.
• Marketing communications: To send you promotional offers and updates about bajibuzz, where you have consented to receive such communications. You can opt out at any time.

5Who We Share Your Data With

Bajibuzz does not sell your personal data. We share data only with trusted third parties who assist in operating the platform, and only to the extent necessary for those purposes. The categories of recipients are:

• Payment processors: bKash, Nagad, Rocket, and other payment service providers receive the financial data necessary to process your transactions. These providers operate under their own privacy policies and security standards.
• Identity verification providers: Third-party KYC and AML service providers receive identity documents and verification data to complete the verification process required by law.
• Technology providers: Cloud hosting, data storage, and platform infrastructure providers may process data on bajibuzz's behalf under strict data processing agreements.
• Game providers: Where games are provided by third-party studios, limited technical data may be shared to facilitate gameplay and resolve disputes.
• Regulatory authorities: Bajibuzz may be required by law to disclose personal data to government agencies, law enforcement, or regulatory bodies. Such disclosures are made only when legally required and to the minimum extent necessary.
• Fraud prevention agencies: In cases of suspected fraud or money laundering, relevant data may be shared with specialist fraud prevention organisations.

All third parties who receive personal data from bajibuzz are required to handle it securely and in accordance with applicable data protection law. Bajibuzz does not permit third parties to use your data for their own marketing purposes.

6Cookies & Tracking Technologies

Bajibuzz uses cookies and similar tracking technologies on the website and mobile app. Cookies are small text files stored on your device that help the platform function correctly and allow bajibuzz to understand how players use the service.

The types of cookies used by bajibuzz include:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options to improve your experience on the bajibuzz platform.
• Analytics cookies: Collect anonymised data about how players navigate the platform, which pages are visited most, and where users encounter issues. This data is used to improve the bajibuzz experience.
• Security cookies: Help bajibuzz detect and prevent fraudulent activity, including identifying unusual login patterns or suspicious betting behaviour.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect the functionality of the bajibuzz platform. Bajibuzz does not use third-party advertising cookies or share cookie data with advertising networks.

7Data Retention

Bajibuzz retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The general retention periods applied by bajibuzz are:

• Account data: Retained for the duration of your active account plus 5 years after account closure, in line with AML regulatory requirements.
• Transaction records: Retained for a minimum of 5 years from the date of the transaction to comply with financial record-keeping obligations.
• Identity verification documents: Retained for 5 years after the end of the business relationship, as required by KYC regulations.
• Support communications: Retained for 2 years from the date of the interaction for quality assurance and dispute resolution purposes.
• Technical and usage data: Retained for up to 12 months in identifiable form, after which it is anonymised or deleted.

When data reaches the end of its retention period, bajibuzz securely deletes or anonymises it so that it can no longer be linked to an individual player. If you request account closure, bajibuzz will begin the deletion process for data that is not subject to a legal retention requirement.

8Data Security

Bajibuzz implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the bajibuzz platform
• Encrypted storage of sensitive data including passwords and payment information
• Role-based access controls limiting data access to authorised personnel only
• Regular security audits and penetration testing of the bajibuzz platform
• Automated monitoring systems that detect and alert on suspicious access patterns
• Two-factor authentication options available to all bajibuzz account holders

While bajibuzz takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password for your bajibuzz account and never share your login credentials with anyone. If you suspect your account has been compromised, contact bajibuzz support immediately.

9Your Privacy Rights

As a bajibuzz player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the bajibuzz support team or email [email protected].

10Minors

The bajibuzz platform is strictly for adults aged 18 and over. Bajibuzz does not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on the bajibuzz platform or provided personal data without your consent, please contact bajibuzz support immediately at [email protected].

Upon receiving a verified report of a minor's account, bajibuzz will close the account, delete the associated personal data, and reverse any transactions where possible. Age verification checks are applied during registration and at the withdrawal stage to minimise the risk of underage access.

11Changes to This Privacy Policy

Bajibuzz may update this Privacy Policy from time to time to reflect changes in the platform, applicable law, or data processing practices. When material changes are made, bajibuzz will notify registered players via email or a prominent notice on the platform before the changes take effect.

The "Last Updated" date at the top of this page indicates when the policy was most recently revised. We encourage you to review this Privacy Policy periodically. Continued use of the bajibuzz platform after any changes have been published constitutes your acceptance of the updated policy.

12Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bajibuzz handles your personal data, please get in touch with the bajibuzz privacy team:

• Email: [email protected]
• Live Chat: Available 24/7 through the bajibuzz platform
• Support Page: bajibuzz.org/support

Bajibuzz aims to respond to all privacy-related requests within 30 days. For responsible gaming concerns, please visit the Responsible Gaming page. For general platform questions, the FAQ page covers the most common topics.